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Brand reputation: hard to gain, easy to lose

Brand reputation: hard to gain, easy to lose

As any brand owner will tell you, brand equity – or reputation – is not built in a day. Building reputation in a brand takes time, money, energy and passion.

Ask any of the world’s major brands – from Apple and Audi to Zanussi and Zippo. They will all tell you they’ve spent millions of man hours and dollars on building the reputations their brands enjoy today. So why, once you’ve built such a reputation, would you risk damaging it?